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KMID : 0869620120290020139
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Journal of Korean Society of Hospital Pharmacists
2012 Volume.29 No. 2 p.139 ~ p.148
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Medication counseling improvement scheme by outpatients cancer center’s medication counseling conditions and satisfaction survey
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Cha Hyun-Kyung
Ryu Soo-Kyoung
Heo Young-Seol
Kim Hee-Se
Song Yung-Cheon
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Abstract
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In this study, we measured the satisfaction and demand of counseling by a survey to cancer center, which counseled patient and family members, and it aimed to study the way to in which improvements of the medication counseling could be made, based on an analysis of armacist’s intervention.
Satisfaction of counseling, contents, when patient want to be counseled, counseling time, and
number of counseling were surveyed by 148 patients, who were counseled for 3 weeks, from May 12 to June 1 in 2011, and pharmacist’s interventions were analyzed.
Providing information (25 cases) is mostly rated in the content of pharmacist interventions of
surveyed patients. In this satisfaction of the survey results, the most patients answered that
pharmacists’medication counseling is helpful for getting the information of the medicine’s name, the effects, and usage. The side effects are mostly indicated with what they want to be
counseled, by 74 patients (51%), patients’requirement was diversely shown in the question about asking what the proper number for counseling is. Most patients were satisfied with the questions, which were asked of counseling, kindness and satisfaction level.
On this basis, improving medicine explanation, adjusting the number of counseling times, according to patients need, developing standardized patients counseling software and managing it, we are expecting that the effective and high quality pharmacist medical counseling will be achieved.
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KEYWORD
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Outpatient cancer center, medication counseling, satisfaction research
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